Our Privacy Policy

Our Pledge

Sydney's Closet respects the privacy of each of its customers. Information you supply us is kept strictly confidential, and we pledge to protect that information with the utmost care. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at www.sydneyscloset.com.

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

• Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
• Internet Activity
• Commercial Information, including purchases
• Financial Information, including credit or debit card number and bank or other financial account number
• Location Information, including general location data
• Physical and Audio Data, including physical characteristics or descriptions, photos, and video recordings
• Consumer Communications, including direct communications with your consumers
• Inferences from Other Data, including inferences created from other personal information collected

Cookie Policy

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

Information from other sources

We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals) and Retail Partners.

The categories of information we may collect include:

Other consumers (e.g., referrals)

• Personal Identifiers, including Name, Email address, Postal address, and Telephone number

Retail Partners

• Personal Identifiers, including Name, Email address, Postal address, and Telephone number
• Commercial Information, including Purchases

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of Data	Retention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, Account security or access credentials, General location data, Precise geolocation, Audio recordings, Non-public education records, Professional information, Employment-related information, Contents of mail, email or text messages, Inferences based on sensitive information	We delete or anonymize data concerning your use of our website within 25 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number, Bank or other financial account number, Account security or access credentials, Precise geolocation, Physical characteristics or descriptions, Audio recordings, Non-public education records, Professional information, Employment-related information, Contents of mail, email or text messages, Inferences based on sensitive information	We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 25 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Telephone number, Purchases, Account security or access credentials, Precise geolocation, Audio recordings, Photos, Video recordings, Non-public education records, Professional information, Employment-related information, Direct communications with your consumers, Contents of mail, email or text messages, Inferences based on sensitive information	We keep customer feedback and correspondence with our customer service for up to 25 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Account security or access credentials, Precise geolocation, Audio recordings, Non-public education records, Professional information, Employment-related information, Direct communications with your consumers, Contents of mail, email or text messages, Inferences created from other personal information collected, Inferences based on sensitive information	Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases, Account security or access credentials, Precise geolocation, Audio recordings, Photos, Video recordings, Non-public education records, Professional information, Employment-related information, Direct communications with your consumers, Contents of mail, email or text messages, Inferences based on sensitive information	We retain review, survey, and feedback data for up to 10 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers	We retain records related to privacy requests as long as necessary to comply with our legal obligations.
Data we collect for security purposes, including Name, Email address, Online Identifiers	We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

• Analyzing Data
• Conducting Surveys
• Creating Customer Profiles
• Delivering Targeted Ads
• Fulfilling Customer Orders
• Improving our Products & Services
• Internal Business Operations
• Managing Event & Guest Data
• Marketing Our Products & Services
• Meeting Compliance & Legal Requirements
• Operating Our Website or Mobile Apps
• Preventing Fraud
• Processing Payments
• Providing Customer Support
• Providing Cybersecurity
• Sending Promotional Communications
• Storing and Managing Data
• Tracking Purchases & Customer Data

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:

Personal Information Category	Categories of Service Providers	Categories of Third Parties
Personal Identifiers	Ad Networks, Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, Cybersecurity Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, Shipping Services, and Website Operations Tool	Ad Networks, Business Operations Tool, Data Analytics Providers, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, Shipping Services, and Shopify App
Internet Activity	Ad Networks, Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, Cybersecurity Providers, IT Infrastructure Services, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, Shipping Services, and Website Operations Tool	Ad Networks, Data Analytics Providers, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Shopify App
Commercial Information	Ad Networks, Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, IT Infrastructure Services, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, Shipping Services, and Website Operations Tool	Ad Networks, Business Operations Tool, Data Analytics Providers, IT Infrastructure Services, Payment Processors, Shipping Services, and Shopify App
Financial Information	Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, IT Infrastructure Services, Payment Processors, and Sales & Marketing Contractors	Business Operations Tool, IT Infrastructure Services, Payment Processors, Shipping Services, and Shopify App
Location Information	Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, IT Infrastructure Services, Sales & Marketing Tools, and Shipping Services	Ad Networks, Data Analytics Providers, and Shopify App
Physical and Audio Data	Commerce Software Tools, IT Infrastructure Services, and Sales & Marketing Tools	None
Consumer Communications	Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Consultant Contractors, IT Infrastructure Services, Payment Processors, Sales & Marketing Contractors, Sales & Marketing Tools, Shipping Services, and Website Operations Tool	Ad Networks, Business Operations Tool, IT Infrastructure Services, Payment Processors, Shipping Services, and Shopify App
Inferences from Other Data	Commerce Software Tools, IT Infrastructure Services, and Shipping Services	None